Explore our FAQs to find answers to common questions about our products, orders, shipping, and more. If you can't find the information you're looking for, feel free to contact our dedicated customer support team for personalized assistance.
Below are some of are common questions about orders
To place an order, simply browse our website, select the desired products, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details, and your order will be confirmed. Để nói chuyện với chuyên gia sản phẩm bằng tiếng Việt, bạn có thể gọi 888-933-7624.
Orders can usually be changed or canceled within a short timeframe after placement. Please contact our customer support team promptly at firstname.lastname@example.org (contact us) to request any changes or cancellations.
Yes, our website uses industry-standard encryption technology to secure your payment information during checkout. Your data privacy and security are important to us.
If you experience any technical issues while placing your order, please contact our customer support team immediately. We will assist you in resolving the issue and ensure your order is processed smoothly.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
We currently offer ground delivery, which is handled by different carriers depending on the order. If you require express shipping, please contact us before placing your order, as charges and fees may apply. Ground shipping typically takes anywhere between 2 to 10 days for delivery. Please note that we ship from Santa Ana, California.
Once your order is shipped, you will receive a tracking number via email or SMS. Use this tracking number to monitor the progress of your delivery.
We understand that your choice in skincare is very personal and sometimes a product is not the right fit for you. If you are not satisfied with your purchase, please visit our Returns & Refunds page for detailed instructions on initiating a return.
In the rare event that your order arrives damaged or with missing items, please contact our customer support team immediately. We will assist you in resolving the issue promptly.
Below are some common questions about our products
Our products are formulated to be safe and effective for a wide range of skin types. If you have specific concerns or sensitivities, we recommend consulting with our product specialists for personalized recommendations.
Detailed information about the ingredients used in our products can be found on each product's page. If you have specific ingredient questions or concerns, feel free to reach out to our product specialists for assistance.
Yes, we offer samples for some products. Please contact us to chat with a product specialist for more details.
Our product specialists are here to help! Contact us to discuss your specific skin concerns, and we will recommend products tailored to your needs.